1. Contract and Ticket Validity
By purchasing a ticket, the customer enters a contract with Falcon Transportation Solution Ltd. (“Falcon”).
Tickets are valid only for the specific date, time, origin, and destination selected at the time of purchase.
All tickets are non-refundable, non-changeable, and non-transferable. The only exception is if a trip is canceled by Falcon for operational or safety reasons, in which case passengers will be offered a full refund or a free transfer to the next available service, subject to availability.
Lost or stolen tickets are the customer’s responsibility and will not be reissued or refunded.
Booking confirmation and travel information are sent via email, app, or physical document.
It is the customer’s responsibility to verify all information for accuracy.
2. Fraud Prevention and Payment Policy
All tickets must be paid in full at the time of purchase using an authorized payment method.
If a ticket is purchased using fraudulent, stolen, or disputed payment methods, Falcon reserves the right to cancel the reservation without refund and to take legal action.
Customers remain fully responsible for any chargebacks or reversed payments. Future bookings may be denied for customers with a history of chargebacks.
3. Prohibited Booking Practices
The following practices are strictly prohibited and will result in cancellation without refund and possible blacklisting:
Creating false, duplicate, or illogical reservations.
Using another person’s identity or payment method without their explicit consent.
Booking travel without the genuine intention to complete the journey.
4. Boarding and No-Show Policy
Passengers must arrive at the designated departure point at least 15 minutes before the scheduled departure time.
Vehicles will not wait for late passengers.
Failure to board the vehicle before its departure without any prior notice is considered a no-show. In such cases, the ticket is forfeited without refund.
5. Passenger Conduct and Safety
All passengers must wear seat belts at all times while seated in the vehicle.
Children under 2 years of age may travel for free if they sit on a parent’s lap. Alternatively, a separate seat may be purchased for the child to be seated in an approved car seat.
Minors aged 12 to 16 may travel alone only with written parental consent provided to Falcon prior to the trip.
The following behaviors are strictly prohibited on board:
Aggressive, disruptive, or threatening conduct toward staff or other passengers.
Being intoxicated or under the influence of illegal drugs.
Smoking of any kind, including e-cigarettes and vaporizers.
Playing loud music or causing any other audible disturbance.
Refusing to follow lawful instructions from the driver or company staff.
Boarding barefoot or in a state of poor personal hygiene that may be offensive to others.
Any violation of these conduct rules may result in removal from the vehicle without a refund and a potential permanent ban from future travel with Falcon.
6. Baggage and Personal Belongings
Baggage Allowance: Each passenger is permitted one (1) carry-on bag, which will be stored in the rear of the vehicle. The bag must not exceed 11 kg (25 lbs) in weight or 42×30×18 cm (16×12×7 in) in dimensions. Oversized or excess baggage will not be accepted.
Liability for Personal Items and Baggage: Falcon is not responsible for lost, damaged, or stolen personal items and baggage, including any items left behind on the vehicle after the journey is complete.
Passengers should keep all valuable items (e.g., electronics, jewelry, documents, medication) with them at all times and not in unattended luggage.
7. Pet Policy
Pets are not permitted on board Falcon vehicles. This policy does not apply to certified service animals accompanying a person with a disability.
8. Food and Drink Policy
Passengers may bring non-alcoholic beverages in spill-proof containers and small, odorless snacks. Hot, messy, or strong-smelling food items are not permitted on board.
9. Right to Refuse Service
Falcon reserves the right to deny boarding or remove any passenger from its vehicle whose behavior, appearance, or condition poses a health or safety risk to other passengers or staff, or who violates these Terms and Conditions.
No refund or alternative transportation will be offered in cases where a passenger is refused service or removed for cause.
10. Passenger Health & Fitness to Travel
Passengers are solely responsible for ensuring they are medically fit and healthy to travel for the duration of the trip.
Falcon reserves the right to deny boarding to any individual who appears to be acutely unwell or who may pose a contagious health risk to others.
Falcon assumes no responsibility for health complications or medical emergencies arising from a passenger’s pre-existing conditions.
11. Delays and Force Majeure
Falcon is not responsible or liable for delays or cancellations caused by events beyond its reasonable control. Such events include, but are not limited to, severe weather, road closures, traffic accidents, strikes, natural disasters, government orders, or pandemics.
In the event of a force majeure, services may be suspended, rerouted, or canceled without liability on the part of Falcon.
12. Surveillance and Privacy
Falcon may use video and audio recording equipment on its vehicles for the safety and security of its passengers and staff.
By traveling with Falcon, passengers consent to being recorded.
By providing contact details, passengers agree to receive essential communications regarding their booking, trip updates, delays, or emergencies. Promotional messages may also be sent, and passengers may unsubscribe from these at any time.
Customer data is stored securely and is retained for up to 12 months for legal and operational purposes, unless a longer period is required for dispute resolution or by law.
13. Legal Claims and Jurisdiction
Falcon is not liable for injuries, accidents, or losses that occur outside of its defined responsibility window (from the moment of departure until the moment of arrival at the destination).
Any claim against Falcon must be submitted in writing within 14 days of the alleged incident.
Any legal action must be filed within 90 days of Falcon issuing a written denial of the claim.
By purchasing a ticket, customers waive their right to participate in or file a class action lawsuit against Falcon.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of Alberta and the applicable federal laws of Canada. The parties agree that any legal action or proceeding shall be brought exclusively in the courts of Alberta.
14. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from the agreement, and the remaining provisions shall continue in full force and effect.
15. Entire Agreement
These Terms and Conditions constitute the entire agreement between the passenger and Falcon Transportation Solution Ltd. and supersede all prior oral or written agreements, understandings, or representations.
End of Terms and Conditions